Red letter day for irrigators
IWAS UP, IPART ON
6 October 2009
NSW irrigators can now manage their accounts online via State Water’s new internet water accounting system (iWAS) which will be formally launched in Dubbo on Thursday, 8 October 2009 (see details below).
The 1pm launch will be preceded by an information session between 10am-12noon to discuss State Water’s pricing submission to the Independent Pricing and Regulatory Tribunal (IPART).
Submissions from State Water customers and other stakeholders are due to IPART by 23 October, into the bulk water pricing determination, effective from 1 July 2010.
The iWAS launch follows the unveiling of State Water’s new website in August and is the most significant of a raft of measures to enhance services to customers.
More than 6000 State Water customers can now access their account details and information online, thereby eliminating the cost and inconvenience previously associated with mailed water statements.
State Water CEO George Warne said the online accessibility is a feature in which irrigators have shown huge interest.
“The ability to manage account information from home or the office has been very well received by our customers, especially those in more remote locations without a State Water office nearby,” Mr Warne said.
“It is infinitely more convenient, and eliminates the cost and time involved in contacting State Water to access information on how much water is in one’s account, water orders and usage, temporary trades and so forth.
“iWAS comes hot on the heels of our new designated customer call centre, and new website and makes good on our pledge that our recent statewide structural reform would include a greater emphasis on serving our customers.”
iWAS MEDIA LAUNCH
• When: 1PM, Thursday (8 October)
• What: State Water CEO to launch new online accounting service
• Where: Lazy River Estate, 26 Old Dubbo Road DUBBO
-ENDS-
Media enquiries and interviews
Tony Webber (02) 6841 2006 or 0428 613 478
