State Water is NSW’s rural bulk water delivery corporation, annually delivering more than 5,500GL of water to regional NSW on average, along 7,000km of rivers. In accordance with water sharing plans, we also deliver about 9,000GL of water for the environment.

 

We manage and operate 20 dams and more than 280 weirs and regulators to deliver water for town water supplies, industry, irrigation, stock and domestic use, riparian and environmental flows.

 

We monitor water usage, manage customer accounts, bill and collect bulk water charges.

 

Our local Customer Service Officers work directly with water users in managing water accounts and supporting them to improve water delivery efficiency.

 

We have a workforce of about 350 people who operate from offices throughout NSW and work closely with water users and Customer Service Committees to set asset management priorities and improve water delivery efficiencies in regulated river valleys.

 

The Fish River Water Supply scheme delivers treated water supplies as well as raw water in the Oberon and Lithgow areas to towns and the power industry.

 

On regulated river systems in NSW we:

Deliver allocated water

Deliver environmental flows

Coordinate water ordering

Manage water accounts

Measure water usage

Process water allocation assignments (temporary transfers)

Manage delivery restrictions and demand management

Issue bills and accounts to regulated water users

Ensure compliance with metering standards

Ensure water ordering compliance

Take compliance action for overuse of allocation

Suspend water licences for non-payment and overuse

 

Decide how much water is available each year

Set allocations/available water determinations

Issue and administer licences

Set licence conditions

Determine environmental flows

Set water prices

Set water sharing plan rules

Take compliance action for unlicensed works and extractions

Permanent trades

Sell water