Customer Service Charter

To ensure we deliver the level of service customers deserve, State Water has a Customer Service Charter which outlines the standard of service that can be expected and what State Water needs from customers in order to provide these services.

The charter was reviewed during 2009/2010 in consultation with all of the Customer Service Committees.

The charter focuses on three key areas of water ordering and delivery, customer contact and information and communication.

Under each section, there are key expectations and commitments that customers can depend on, as well as an indication of what customers need to do to help State Water provide the very best service possible.

A copy of the revised State Water Customer Service Charter can be downloaded.

You can provide feedback on the Customer Service Charter via the Feedback form. State Water depends on feedback to ensure that service levels remain high.