Water Ordering

State Water has developed a water order form for customers. This form can be found under Forms on our website.

Did you know that under the Water Management Act 2000 it is an offence to extract water from a water source without placing a compliant water order?

There are a variety of ways to submit your water orders: 

• login to the State Water Internet Water Accounting System (iWAS)
  
• download and submit via email to your valley:
   
  Northorders@statewater.com.au (Gwydir, Border, Namoi Rivers)
   
  Centralorders@statewater.com.au (Macquarie-Cudgegong, Lachlan, Hunter, Coastal Rivers) 
  
  Southorders@statewater.com.au (Murray, Lower Darling, Murrumbidgee Rivers)
  
• fax to 1300 871 447

There are many elements involved in daily calculation of water delivery along a river. Transmission losses, Evaporation losses, weather forecasts and water orders are just some of the factors the Water Delivery unit need to assess daily flow requirements.

The Water Delivery unit need customers to place water orders according to the conditions of their water access licence conditions. Travel times vary depending on you position along the river therefore it is necessary to allow for travel times (lag days) when requesting water to be released for your needs. This enables the Water Delivery unit to calculate day to day water delivery requirements.

State Water strive to deliver water to our customers on time, through the most efficient and effective means possible, in an environmentally responsible manner.

To achieve this we operate in accordance with our legislative requirements, including our Operating Licence, Water Sharing Plans, Water Management Act 2000 and Water Act 1912.