iWAS - Internet Water Accounting System

State Water released iWAS in late 2009.

This online application makes ordering water and obtaining current water account statements more efficient, saving time and enabling management of water accounts over the web.

iWAS provides information for regulated river water accounts managed under the Water Management Act 2000.

 

What are the key features of iWAS 

iWAS allows customers to:

  • Enter and amend their own water orders and place meter readings,
  • Have complete access rights (for the legal account holder) to edit the account details,
  • Download water account statements detailing transactions and account balances,
  • View specific regional announcements via our bulletin board,
  • View and download the allocation assignment register,
  • Access current information at the press of a button.

Why iWAS?

With technology constantly evolving, State Water needed to address current customer service processes and enhance its uptake of modern technology and information systems.

Enabling customers to enter their own water orders and meter readings via the internet means they can access information 24 hours a day, seven days a week. The ability to enter meter readings also gives customers current account balances at the click of a button.

How do I access iWAS?

To activate your iWAS account you will need an activation code. The activation code is the account number on your water invoice. Your account code is your activation code

You must register your account before trying to use iWAS.

First time users

To register:

  1. Go to the registration page.
  2. Enter customer number which can be found on your water invoices or water account statements.
  3. Enter activation code (customer account number on your State Water water invoice).
  4. Enter password as per your letter. (IWAS00)
  5. Read and tick the terms and conditions box.
  6. Register.

Next step:

  1. Go to the Login page.
  2. Enter customer number.
  3. Enter registration password.
  4. Log in.

After successfully registering, you will be asked to change your password.

You must enter the password used for registration and then create a new password. Your password must contain at least six (6) characters and include numerals and letters for enhanced security.

When can I access iWAS?

iWAS is now available to all State Water regulated river customers.

Need help?

If you're experiencing difficulties call our Customer Information Centre on 1300 662 077 or email Customer.Helpdesk@statewater.com.au or go to the iWAS Help page.