State Water provides a bulk water delivery service to customers who use water for:

irrigation

agricultural enterprises

industry

mining

power generation

town water supply

stock and domestic

the environment

 

To provide this service we have four Customer Service Areas that are managed at a regional level by Customer Service Managers, who are located at:

North Area - Moree

Central Area - Dubbo

South Area - Leeton

Coastal Area - Muswellbrook

 

Each area has Customer Service Officers (CSO), who manage customer water accounts by monitoring usage, process water transfers among customers trading their water, as well as providing advice.

 

Within in the four Customer Service Areas are river valleys. Every State Water customer is aligned with a particular river valley that has its own Water Sharing Plan (implemented by DNR) and its own operational needs. That is why State Water has valley-based Customer Service Committees (CSCs) that represent the customers in each of the valleys to help us meet their particular water delivery and asset needs. The CSCs provide State Water with a forum for consultation with our customers on services we provide

 

 

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Information Sheet

Terms of Reference

Nomination Form

Please contact your Customer Service Committee Executives:

 

To ensure that our customers receive quality service, State Water:

Has a Customer Service Charter that outlines the standards of customer service that our customers can expect and what State Water needs from them.

 

Conducts a Customer Service Satisfaction Survey every three years, with the most recent survey conducted in 2006. A summary of the results is available. From the results State Water develops a Customer Satisfaction Strategy to address any areas of improvement.

 

State Water is only one of many organisations involved in providing bulk water to rural and regional NSW. The NSW Government, through its various departments provides specific services that State Water relies on in order to provide their customers with a quality water delivery service. To ensure that this occurs, State Water has established a Memorandum of Understanding with the following departments: