Privacy Statement

This site has been developed and is maintained by the State Water Corporation.

This Privacy Statement applies to all the publicly accessible pages on State Water’s website and to all accessible pages listed in the search result’s web pages. State Water is not responsible for the privacy policies or practices of third party sites.

If you have any questions about State Water’s website, or the application of this Privacy Statement please contact State Water’s Communication Co-ordinator, Tony Webber (

Users of the State Water website can expect that any information will be treated within the terms of the New South Wales Privacy and Personal Information Protection Act 1988.

What information do we collect?

When you access pages on the State Water site, our computers record information that identifies, for each page accessed:

  • the IP (Internet Protocol) address of the machine which has accessed it; your top-level domain name (for example .com, .gov, .au, .uk etc.);
  • the address of your server;
  • the date and time of your visit to the site;
  • the pages accessed and documents downloaded;
  • the previous site visited; and
  • the type of browser and operating system you have used.

How do we use the information collected?

The information collected during each visit is aggregated with similar logged information and published in reports to identify patterns of site usage.

This helps to improve the State Water website and the services offered on it.

State Water will not disclose or publish information that identifies individual machines, or potentially identifies sub-groupings of addresses, without consent or otherwise in accordance with the New South Wales Privacy and Personal Information Protection Act 1988.

What exceptions are there to this rule?

State Water will collect, use and disclose more extensive information than stated above in the following circumstances:

  • unauthorised attempts to access files which are not published State Water pages;
  • unauthorised tampering or interference with files published on the State Water website;
  • unauthorised attempts to index the contents of the State Water website by other sites;
  • attempts to intercept messages of other users of the State Water website;
  • communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed; and
    attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the use of the NSW Government site by other users.
  • State Water reserves the right to make disclosures to relevant authorities where the use of the State Water website raises a suspicion that an offence is being, or has been, committed.
  • In the event of an investigation, State Water will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs.

How will information provided in feedback be used?

State Water provides feedback facilities on the State Water website to allow users to provide input into the future development of the site and to comment on the provision of service.

The provision of personal details on feedback is optional.

Users may provide personal details for the purpose of receiving a reply to their feedback.

This information will only be used for the purpose for which it was provided. We will not add your email address or name to any mailing list without your consent.

State Water may publish aggregated information about feedback on the site, to the extent that it does not identify or cannot be used to identify individual users.

Will this policy be updated over time?

Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded in light of new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.


Cookies are small pieces of text data that a web server can store on, and later retrieve from, a user's computer.

They do not personally identify you, but do identify your browser. Cookies can be either persistent or session based.

Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing web site.

Session cookies are short-lived, are used only during a browsing session, and expire when you shut down your browser.

This NSW Government website uses persistent cookies.

They record your preferences in relation to your use of the site and provide us with other information about your enquiry that allows us to recognise your browser if you return to this website in the future.

This allows State Water to present information that may be most relevant to you based on your previous visits.

They also help State Water to understand what parts of the site users find the most useful and improve the effectiveness of the website.

The cookies on this site do not read the information on your hard drive.

They do not make your computer perform any actions or make your computer send information to any other computer via the internet.

State Water makes no attempt to associate cookies with users' names or identities.

Our server cannot identify your name or email address, or anything about your computer, by using cookies. 

How to contact us

If you would like to access information held about you please contact us at